ISO/IEC 20000

ISO/IEC 20000

ISO/IEC 20000



ISO/IEC 20000 is ideal for any IT provider, large or small, wishing to provide assurance about the quality of the services they provide. It is commonly used for IT, facilities management and business services to help ensure efficient and flexible services.


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No one can underestimate the importance of information technology in today’s business world. In recent years, however, there has been growing concern about the information technology services provided by both internal and subcontractors that companies’, employees’ and customers’ needs are not being met.


With these concerns growing, ISO published ISO 2005 as a two-part international standard in 20,000:


1-  Service Management System Requirements TS ISO/IEC 20000

2- Guidance on the Implementation of Service Management Systems TS ISO/IEC 20000

The standard ISO 20,000 family then began to develop as follows:

3-TS ISO / IEC 20000

Part 3: Manual on scope definition and applicability of standard

  • ISO / IEC 20000

4- TSE ISO / IEC TR 20000

Section 4: Process Reference Model

5- TSE ISO / IEC TR 20000

Section 5: Model implementation plan for the standard

  • ISO / IEC 20000


The IT service management system should cover:


– Keep IT services running at all times.

– Reduce IT costs.

– Properly manage IT risk and complex processes.

– Ensure compliance with legal regulations and certain conditions by State.

– Managing changes.

– Use IT services according to the business needs.


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